You can track your order using our Order Tracker here. You will also receive a shipping confirmation email with your tracking info or you can find the trackng on your account page under the “My Orders” tab.

You can track your order using our <a href="https://help-intl.drsquatch.com/en-US/contact" target="_blank" rel="noopener noreferrer">Order Tracker</a>. Please allow 3-5 business days (not including weekends) for your order to process for shipment. When your order has left our warehouse, you&apos;ll receive a shipping confirmation email with your tracking info. Your tracking link can also be found on your account page under the &#x201C;<a href="https://drsquatch.com/account#my-orders" target="_blank">My Orders</a>&#x201D; tab.<div class="note-callout">Note:&#xA0;In rare occasions or during exceptionally busy times, we do experience stockouts, which can cause longer delays in order processing times. Additionally, during promotions and the holiday season, shipments may be slightly delayed due to higher-than-normal order volumes. If you need further assistance with your order status, feel free to fill out <a href="https://help-intl.drsquatch.com/en-US/contact" target="_blank" rel="noopener noreferrer">our contact form</a> and we&apos;ll be happy to look into this for you.</div>

How do I track my order?

We currently ship to the United States, Canada, and its territories. Please note that orders shipping outside of the U.S. may have an international processing fee that is included in the shipping line item.

We currently ship to the United States, Canada, and its territories.Please note that orders shipping outside of the U.S. may have an international processing fee that is included in the shipping line item.For PO Box addresses, please note that FedEx does NOT ship to PO boxes.Note: If you are located in an area that we ship to and your cart says: &quot;We cannot ship to your address&quot;, please review your cart since you may have an item that is currently not available. To resolve this, we recommend reviewing the items in your cart and checking the availability on the website and removing the unavailable item(s) before proceeding with your order.

Where do you ship?

We offer free shipping once you reach a certain spending threshold!

We offer free shipping for all US orders over $55 USD / Canada orders over $75 CAD. Shipping rates are calculated based on package weight and destination. We offer express shipping in the US for an additional fee.*Free shipping rates in international markets vary depending on the shipping destination, please see details below:<ul><li style="font-size: 16px;">EU: Free Shipping on all orders &#x20AC;65+</li><li style="font-size: 16px;">AUS/NZ: Free shipping on all orders $85+</li><li style="font-size: 16px;">UK: Free shipping on all orders 45&#xA3;+</li><li style="font-size: 16px;">DE: Kostenloser Versand bei allen Bestellungen ab 65 &#x20AC;</li></ul>

Do you offer free shipping?

Yes, we offer 2-Day expedited shipping for additional fees in the US!

Yes, we offer 2-Day expedited shipping for additional fees in the US! We also offer expedited shipping, which will arrive within a 2-4 business day window.Keep in mind that once you place your order, it can take up to 3-5 business days for your order to process and ship.Please allow for additional processing time around major sales or during holidays.

Do you offer expedited shipping?

Please allow 3-5 business days for your order to process for shipment. Once shipped, your order should arrive in 4-8 business days.

Once you place your order, please allow 3-5 business days for your order to process for shipment. Once shipped, please allow 4-8 business days for your order to be delivered for US/CA orders. As soon as your order ships, you will receive a tracking link that contains your order&#x2019;s up-to-date location status. Your tracking link can also be found on your account page under the &#x201C;<a href="https://www.drsquatch.com/account#my-orders" target="_blank" rel="noopener noreferrer">My Orders</a>&#x201D; tab.In rare occasions or during exceptionally busy times, we do experience stockouts, which can cause longer delays in order processing times. Additionally, during promotions and the holiday season, shipments may be slightly delayed due to higher-than-normal order volumes. We apologize for the inconvenience.We also offer priority shipping for both UPS and FedEx for additional fees, in case you need to expedite your order!Large orders may be shipped via UPS Ground or Fedex Ground and will also arrive in 5-10 business days.International shipping is done through Landmark DDP (Delivered duty paid) or DDU (Delivered duty unpaid) and shipping rates are calculated at checkout based on your country and order size. Expect international deliveries to arrive in 4-8 business days after your order has been processed) &#x2014; it may be a little sooner or a little later depending on your location!

When will my order ship?

If your tracking link has not updated in more than 7 business days, please reach out to our team and we'll be happy to look into this further.

If your tracking link has not updated in more than&#xA0;7 business days, please <a href="https://help-intl.drsquatch.com/en-US/contact" target="_blank" rel="noopener noreferrer">reach out to our team</a> and we&apos;ll be happy to look into this further.

What should I do if my order is lost in transit?

If it's been more than 24 hours since your order was marked as delivered and you cannot find your package, contact us at support@drsquatch.com.

Don&#x2019;t fret just yet! Shipping carriers will sometimes mark an item as delivered, but it may take a little extra time for them to get it to you.If it&apos;s been more than 24 hours&#xA0;since your order was marked as delivered and you cannot find your package, <a href="https://help-intl.drsquatch.com/en-US/contact" target="_blank" rel="noopener noreferrer">contact us here</a> and we&#x2019;ll be happy to help.

My package says delivered but I haven't received it - what should I do?

USPS offers mail forwarding, but we only guarantee delivery to your address on file.

USPS does provide mail forwarding. However, we can only guarantee delivery to the shipping address we have on file. Check <a href="https://help.drsquatch.com/l/en/article/66szsz7kgl-i-placed-an-order-but-had-the-wrong-address-how-can-i-edit-my-shipping-address" target="_blank" rel="noopener noreferrer">this out</a> for more info on how to change your shipping address!

Will my orders be forwarded if I move?

We ship to military addresses. Just select the correct Armed Forces option at checkout.

Yes, we do ship to military addresses! On the checkout page of our store, there are options for the following in the dropdown menu for states:<ul><li style="font-size: 16px;">Armed Forces Americas</li><li style="font-size: 16px;">Armed Forces Europe</li><li style="font-size: 16px;">Armed Forces Pacific</li></ul>If you are a service member, we thank you for your service and encourage you to check out information about receiving a discount on your order by clicking <a href="https://www.drsquatch.com/pages/hero-discounts?utm_source=faq&amp;utm_medium=cx&amp;utm_campaign=hero_upsell&amp;utm_content=faq" target="_blank" rel="noopener noreferrer">here</a>!

Do you ship to military addresses?

Dr. Squatch Help Center (INTL)

Shipping

Order Information

Where can I buy your products?

What is the shelf life of your products?

What ingredients are in your products?

Do you offer samples of your products?

Can women use Dr. Squatch Products?

What is the difference between a Limited Edition launch and a Special Edition launch?

Are your ingredients organic?

Dr. Squatch Product Usage Information

What are some popular Dr. Squatch scents?

General Questions

Where are Dr. Squatch personal care products made?

Which bars are best for exfoliating?

How long does a bar of soap last?

Are your bars hypoallergenic?

Do Dr. Squatch products contain gluten?

Is your soap antibacterial?

Can children and teenagers use Dr. Squatch soap?

How is Dr. Squatch soap different from commercial soaps?

Can I use Dr. Squatch soap on my hair and face?

Why is there Lye, a chemical, in my soap?

Is the colorant used in bar soaps synthetic or natural?

Bar Soap

Can your shampoo help with dandruff or dry scalp?

What are your shampoo & conditioner bottles made of?

Hair Care

What ingredients go into making Dr. Squatch Deodorant?

How should I remove deodorant marks from my shirt?

What is the Odor-Squatching™ System?

Does Dr. Squatch deodorant contain aluminum?

What's the difference between deodorant and anti-perspirant?

Can Dr. Squatch deodorant melt?

How long does one deodorant last?

Is magnesium safe in deodorants?

Deodorant

Why should I use Dr. Squatch spray cologne?

What makes this spray cologne better?

How long should the spray cologne scent last?

How should I store my spray cologne?

How big is the spray cologne bottle?

Cologne & Beard Oil

Why should I use Dr. Squatch lotion?

I just got my lotion and I can’t get the product out of the pump. What do I do?

Can I use Dr. Squatch Lotion on my face?

How often should I apply Dr. Squatch Lotion?

Are the lotion containers recyclable?

Does your lotion contain gluten?

Lotion

Is Jukebox a Dr. Squatch brand?

Who can I reach out to with Jukebox questions?

Jukebox

What makes a Henson safety razor different?

How do I store my safety razor?

How do I clean my safety razor?

How often do I need to change the blades?

Which Henson razor is this and what are the handle dimensions and weight of the razor?

How do I dispose of my blades?

How is the safety razor packaged?

Safety Razor

Are beast wipes flushable?

Is the trimmer waterproof?

What is the trimmer battery life?

What is the guard length of the trimmer?

Ball Care

Product Information

Where can I reach out for support?

Which payment methods do you accept?

What currencies do you accept?

How long will my refund take to process?

What types of Gift Cards are available?

How can I purchase a Gift Card?

How do I redeem an electronic gift card?

How do I check the balance of my Gift Card?

I can't find my Gift Card code! Can you help?

Do you offer physical gift cards?

Can I send a gift card to another person?

Can more than one gift card be used towards a purchase?

Can I use my Gift Card on an existing subscription?

Can I return a Gift Card?

Can I transfer a balance/combine two Gift Cards into one?

Can you cancel my order?

Can I edit my order after it's been placed?

Why hasn't my tracking information updated?

I entered the wrong shipping address — can you change it?

My Orders

Do you offer discounts for military personnel, first responders, or medical professionals?

Why does my discount code not work?

Do you offer any promo codes?

Promotions & Discount Codes

How do I login and create an account?

How do I reset my account password?

How do I edit my payment information?

How do I change my email?

How can I find the status of my order?

How do I track my order from my account page?

Where do I find information about my order history?

My account page does not have the most up-to-date information. How can I fix this?

Account Questions

How can I change my subscription refill schedule?

Can I skip or delay my next subscription refill?

How do I change the products or scents in my subscription?

How do I cancel my subscription?

Are there any subscription cancellation fees?

How can I edit my shipping address on my subscription?

How can I add one-time items to my subscription?

Why should I create a subscription?

Can I purchase products without subscribing?

Subscriptions

What is Dr. Squatch Rewards and how do I join?

Where can I see my Rewards points balance?

Can I use my Rewards points with other discounts or promo codes?

Where can I see my Rewards history?

Why can’t I see my points?

Can I use these points towards getting a discount on my subscription renewal?

Can Loyalty Points or Tiers Expire?

Is the Dr. Squatch Rewards program available in international countries?

What happens to my points on an order I have refunded?

Dr. Squatch Rewards

How does the referral program work?

How can I sign up for the Referral Program?

Is there a limit to how much I can earn through the referral program?

Can I gift my referral credits?

Can I change my referral link?

Why didn't I get referral credits for my last referral?

How can I use my referral credits?

Referral Program

Who do I talk to about media inquiries and idea submissions?

What is the Community Fund?

Will I be notified when my submission is received?

I’m not sure if the organization I want to help is a 501(c)(3). How do I find out?

Is there a limit on how many times a person can submit?

If I’m not chosen for the first round, will I still be eligible?

Why does the organization need to be a registered 501(c)(3)?

Can I submit a project higher than the $5,000 limit?

Community Fund & Media

Do you offer a wholesale program?

Wholesale Program

Squatch Programs

What exactly is the Sudisfaction Guarantee?

What are Dr. Squatch's different Shipping policies?

What is your purchaser agreement?

What is your gift card policy?

Policies